BEST WESTERN INN SANTA CRUZ, Santa Cruz – A Smart Stay in the City
About the Hotel
Rooms & Amenities
Best Western Inn Santa Cruz offers 28 air-conditioned rooms with refrigerators, microwaves, and laptop-friendly workspaces. Each room includes free WiFi, safes, and partially open bathrooms with shower/tub combinations. Select rooms feature iPod docks and tea/coffee makers. The king suite includes a jetted tub and wet bar.
Dining & Breakfast
Guests start the day with a complimentary continental breakfast, including waffles, orange juice, and cereal. The hotel does not have an onsite restaurant but is within walking distance of Downtown Santa Cruz, which has sidewalk cafes, antique stores, and a farmers' market.
Leisure & Recreation
The hotel has a fitness center, outdoor hot tub in a gazebo, and a sauna. Nearby, guests can visit miles of beaches for swimming, surfing, or whale-watching. The Santa Cruz Beach Boardwalk and Mystery Spot are two miles away. Day trips to Monterey, San Jose, or San Francisco are easy from here.
Location & Transport
The hotel is in Downtown Santa Cruz, a 5-minute walk from the Museum of Art and History and Santa Cruz Wharf. Mineta San Jose International Airport is 55 km away. Public transport options include Bus #7 and the Green Line Tram, with stops near the hotel.
Services & Safety
A 24-hour front desk provides rapid check-in and check-out. The business center offers complimentary newspapers and free local calls. Safety features include carbon monoxide detectors, smoke detectors, and a security system. Multilingual staff are available for assistance.
Choose the Room
Check Dates & Room Rates
Getting around
All Transportation Options at a Glance
Amenities
General
- No smoking on site
- Free Wi-Fi in public areas
- Parking
- Safe deposit box
- 24-hour reception
- Express check-in/ -out
- No pets allowed
- Rooms/ Facilities for disabled
- Security
- Luggage storage
- Vending machines
- Smoke detectors
- Fire extinguishers
- Key card access
Sports & Fitness
- Fitness centre
Services
- Housekeeping
- Car hire
Business
- Business centre
- Fax/Photocopying
Children
- Children's buffet
Spa & Leisure
- Leisure/ TV room
Room features
- Air conditioning
- Heating
- Garden furniture
- Tea and coffee facilities
Bathroom
- Free toiletries
- Sink
Media
- Flat-screen TV
- AM/FM alarm clock
Location
Guest Ratings & Reviews
My stay at the hotel was overall pleasant. The rooms were spacious and nice, although a bit crowded with limited walking space. The cleanliness exceeded my expectations. The service was very friendly and helpful, even recommending authentic Mexican restaurants to try. However, the price seemed high for a two-night stay, and I was disappointed with the lack of available water for purchase. The location was convenient for accessing downtown and the freeway, but the surroundings were noisy at times. Despite some shortcomings, the stay was enjoyable overall.
Upon arriving at the hotel, I was impressed with the high-profile and spacious room which was clean and looked very welcoming. However, there were immediate disappointments as the floor was extremely dirty, littered with crumbs, leaves, and dirt. Despite notifying staff and requesting immediate cleaning, they informed me it wouldn't be possible until the following day. Additionally, a charge was made to my card before check-in without prior notice.
My stay at the hotel was quite mixed. The rooms were very clean, but one had a bit of a musty smell, and upon arrival, we found dirt and crumbs on the floor which needed immediate attention. The service was friendly but inconsistent, with some great interactions and others not so much. The location was convenient for some activities but challenging due to heavy traffic. The dining experience was satisfactory, with plenty of delicious options. The facilities were decent overall.
